“Measuring Instruction at the Virtual Reference Desk,” by Stephanie J. Graves & Christina M. Desai of Southern Illinois University Carbondale.  This poster discusses instruction as a goal for good reference practice in Virtual Reference (VR).  Assessment is crucial to maintaining consistency of service. Librarians need to adapt assessment strategies when changing or adding new programs. … Continue reading "Measuring Instruction at the Virtual Reference Desk," by Stephanie J. Graves & Christina M. Desai of Southern Illinois University Carbondale