Truing the Wheel: Designing a refined taxonomy for virtual reference services in academic libraries, by John Dorr & Jannelle Ruswick of the Illinois Institute of Technology.  This poster looks at how traditional taxonomies and classification schemes of reference questions (don’t) work with the kinds of questions most often asked via Virtual Reference services. The authors … Continue reading "Truing the Wheel: Designing a refined taxonomy for virtual reference services in academic libraries," by John Dorr & Jannelle Ruswick of the Illinois Institute of Technology