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	<title>RUSABlog &#187; Customer Service</title>
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	<link>http://rusa.ala.org/blog</link>
	<description>The Official Blog of the ALA's Reference and User Services Division</description>
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		<title>RUSA genealogy events: online course closes today, institute registration open</title>
		<link>http://rusa.ala.org/blog/2009/11/05/genealogyevents-nov09remind/</link>
		<comments>http://rusa.ala.org/blog/2009/11/05/genealogyevents-nov09remind/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 17:04:13 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Careers]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Genealogy]]></category>
		<category><![CDATA[Job Performance]]></category>
		<category><![CDATA[Large Research Libraries]]></category>
		<category><![CDATA[Online learning]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Reference]]></category>
		<category><![CDATA[Small & Medium Libraries]]></category>
		<category><![CDATA[User Services]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=372</guid>
		<description><![CDATA[Did you know?
 
Genealogical research is one of the primary patron uses of the reference desk, and remains one of the most time consuming reference desk duties in public libraries, especially for those generalist desks that do not have genealogy or history specialists on staff. Academic librarians who service students assigned local history projects quickly [...]]]></description>
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		<title>Registration for reference and genealogy online courses closing VERY soon</title>
		<link>http://rusa.ala.org/blog/2009/10/28/onlinece-fall09reminder1/</link>
		<comments>http://rusa.ala.org/blog/2009/10/28/onlinece-fall09reminder1/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 21:28:45 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Careers]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Genealogy]]></category>
		<category><![CDATA[Job Performance]]></category>
		<category><![CDATA[Large Research Libraries]]></category>
		<category><![CDATA[Membership]]></category>
		<category><![CDATA[Online learning]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Reference]]></category>
		<category><![CDATA[Small & Medium Libraries]]></category>
		<category><![CDATA[User Services]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=359</guid>
		<description><![CDATA[We’re holding registration for “The Reference Interview”, a RUSA online course, open through the end of the day tomorrow (Thursday).
There are only a few spots left for this session, Nov.2-Dec. 18—don’t’ miss out!
Coursework for “The Reference Interview” is completed at your own pace, with a few scheduled chat sessions to help you practice the reference [...]]]></description>
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		<title>RUSA&#8217;s Midwinter Genealogy Institute in Boston</title>
		<link>http://rusa.ala.org/blog/2009/10/09/mw10-genealogyinst1/</link>
		<comments>http://rusa.ala.org/blog/2009/10/09/mw10-genealogyinst1/#comments</comments>
		<pubDate>Fri, 09 Oct 2009 18:49:00 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Careers]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Genealogy]]></category>
		<category><![CDATA[Job Performance]]></category>
		<category><![CDATA[Large Research Libraries]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Reference]]></category>
		<category><![CDATA[Small & Medium Libraries]]></category>
		<category><![CDATA[Special Collections]]></category>
		<category><![CDATA[User Services]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=348</guid>
		<description><![CDATA[Engaging speakers and informative presentations will abound at the upcoming Midwinter Institute “The Genealogy Reference Desk: Where Everyone Knows Your Name”, a full-day workshop focused on New England genealogy resources and genealogy research techniques, and  presented by the History Section of RUSA.
Genealogical research skills and tools are a vital resource for any library providing reference [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Announcing RUSA&#8217;s program lineup for 2010 Annual Conference</title>
		<link>http://rusa.ala.org/blog/2009/09/15/rusa-2010programslate-announcement/</link>
		<comments>http://rusa.ala.org/blog/2009/09/15/rusa-2010programslate-announcement/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 15:24:51 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Business Reference]]></category>
		<category><![CDATA[Collection Management]]></category>
		<category><![CDATA[Conference Programs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Fiction]]></category>
		<category><![CDATA[Fun Stuff]]></category>
		<category><![CDATA[Genealogy]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Interlibrary Loan (ILL)]]></category>
		<category><![CDATA[Job Performance]]></category>
		<category><![CDATA[Membership]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Readers Advisory]]></category>
		<category><![CDATA[Reference]]></category>
		<category><![CDATA[Reference Works]]></category>
		<category><![CDATA[Small & Medium Libraries]]></category>
		<category><![CDATA[Standards & Guidelines]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[User Services]]></category>
		<category><![CDATA[Virtual Reference]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=290</guid>
		<description><![CDATA[The Reference and User Services Association (RUSA) has released its list of programs scheduled for the 2010 ALA Annual Conference, June 24-29, 2010 in Washington, D.C.
RUSA, the home to general and specialized reference, readers advisory, resource sharing and collection development within ALA, will offer 14 programs on a variety of timely topics in these fields. [...]]]></description>
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		<title>Great Stories CLUB now accepting applications</title>
		<link>http://rusa.ala.org/blog/2009/09/02/greatstoriesclub-2009applications/</link>
		<comments>http://rusa.ala.org/blog/2009/09/02/greatstoriesclub-2009applications/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 15:40:31 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Call for Contributions or Nominations]]></category>
		<category><![CDATA[Community Outreach]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Teens]]></category>
		<category><![CDATA[Underserved Populations]]></category>
		<category><![CDATA[User Services]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=288</guid>
		<description><![CDATA[Connect troubled teens with the power of reading with a Great Stories CLUB reading and discussion series. The ALA Public Programs Office and YALSA are now accepting online applications through November 2 for the next round of Great Stories CLUB grants at www.ala.org/greatstories. Funding was provided for this program by Oprah&#8217;s Angel Network.
The Great Stories [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>History of the Newbery and Children with disabilities in the library topics of fall ALSC online courses</title>
		<link>http://rusa.ala.org/blog/2009/09/01/alsc-fall2009classes/</link>
		<comments>http://rusa.ala.org/blog/2009/09/01/alsc-fall2009classes/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 18:13:35 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Awards]]></category>
		<category><![CDATA[Community Outreach]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[User Services]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=285</guid>
		<description><![CDATA[This fall the Association for Library Service to Children (ALSC) is offering two engaging online education courses, including: The Newbery Medal: Past, Present and Future and Children with Disabilities in the Library.  Registration is now open, and courses run Oct. 5 though Nov. 13, 2009.  Check-out the ALSC Blog for past participant experiences [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Innovation: Genealogy Lock-In</title>
		<link>http://rusa.ala.org/blog/2009/08/05/innovation-genealogy-lock-in/</link>
		<comments>http://rusa.ala.org/blog/2009/08/05/innovation-genealogy-lock-in/#comments</comments>
		<pubDate>Wed, 05 Aug 2009 19:10:21 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Community Outreach]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Fun Stuff]]></category>
		<category><![CDATA[Genealogy]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[New Products]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Special Collections]]></category>
		<category><![CDATA[User Services]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=276</guid>
		<description><![CDATA[Laura Carter, Heritage Room librarian at the Athens-Clarke County Library in Athens, Ga. just posted information about the library&#8217;s genealogy lock-in event to the Genealib listserv. We thought it sounded so cool that it was worth posting about here, too.
Contact Laura directly at lcarter@arlsmail.org with any questions.
************************************
The Athens-Clarke County Library&#8217;s annual Night Owl Prowl, a [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>IMLS, aging services speakers highlight RUSA older adult services preconference lineup</title>
		<link>http://rusa.ala.org/blog/2009/06/17/ac09olderadultspcspeakers/</link>
		<comments>http://rusa.ala.org/blog/2009/06/17/ac09olderadultspcspeakers/#comments</comments>
		<pubDate>Wed, 17 Jun 2009 22:19:45 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Conference Programs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Membership]]></category>
		<category><![CDATA[Older Adults]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Small & Medium Libraries]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=233</guid>
		<description><![CDATA[The speaker roster for the upcoming preconference “A Dialogue With the Aging Network and the Library Community: The New Guidelines on Library and Information Services to Older Adults” has been released by the Reference and User Services Association (RUSA), a division of ALA and sponsor of the workshop.
This one-day event will highlight how libraries are [...]]]></description>
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		<slash:comments>0</slash:comments>
	<creativeCommons:license>http://creativecommons.org/licenses/by-nc-sa/3.0/us/</creativeCommons:license>
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		<item>
		<title>Marketing Basics Online Course: Registration ends Monday, March 30</title>
		<link>http://rusa.ala.org/blog/2009/03/26/marketing-basicssp09/</link>
		<comments>http://rusa.ala.org/blog/2009/03/26/marketing-basicssp09/#comments</comments>
		<pubDate>Thu, 26 Mar 2009 19:06:00 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Job Performance]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Membership]]></category>
		<category><![CDATA[Online learning]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Public Libraries]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=192</guid>
		<description><![CDATA[Librarians intimidated by marketing assignments related to their jobs or looking to perfect their marketing know-how should register for Marketing Basics for Libraries, an online course offered by RUSA.
The course is appropriate for both public and academic librarians and library staff who are asked to market library services, as well as other types of librarians [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>“Future of book reviewing” honored with 2009 RUSA Shores/Greenwood Award</title>
		<link>http://rusa.ala.org/blog/2009/03/03/%e2%80%9cfuture-of-book-reviewing%e2%80%9d-honored-with-2009-rusa-shoresgreenwood-award/</link>
		<comments>http://rusa.ala.org/blog/2009/03/03/%e2%80%9cfuture-of-book-reviewing%e2%80%9d-honored-with-2009-rusa-shoresgreenwood-award/#comments</comments>
		<pubDate>Tue, 03 Mar 2009 21:36:54 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Awards]]></category>
		<category><![CDATA[Conference Programs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Fiction]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Readers Advisory]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=175</guid>
		<description><![CDATA[Blogging for a Good Book, a book-reviewing tool created and managed by the Williamsburg (Va.) Regional Library, was selected as the winner of the 2009 Reference and User Services Association’s (RUSA) Louis Shores/Greenwood Publishing Group Award.
The award, administered by RUSA’s Collection Development and Evaluation Section (CODES), recognizes excellence in book and media reviewing. The library [...]]]></description>
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