At the ALA Midwinter Conference in Seattle, one of the RUSA Discussion Groups talked about the idea of eliminating the reference desk and moving to other forms of assisting users. Naturally, this topic attracted a crowd (150+) and lead to some stimulating discussions. I would like to hear what readers of the RUSA blog have to say on this issue.
Do you think that a physical reference desk is going to be obsolete? Why or why not?
If the physical desk goes away, what type of service will replace it (if any)?
What steps have you already taken in moving toward the next iteration of reference service?