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	<title>RUSABlog &#187; Virtual Reference</title>
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	<link>http://rusa.ala.org/blog</link>
	<description>The Official Blog of the ALA's Reference and User Services Division</description>
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		<title>Announcing RUSA&#8217;s program lineup for 2010 Annual Conference</title>
		<link>http://rusa.ala.org/blog/2009/09/15/rusa-2010programslate-announcement/</link>
		<comments>http://rusa.ala.org/blog/2009/09/15/rusa-2010programslate-announcement/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 15:24:51 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Business Reference]]></category>
		<category><![CDATA[Collection Management]]></category>
		<category><![CDATA[Conference Programs]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Fiction]]></category>
		<category><![CDATA[Fun Stuff]]></category>
		<category><![CDATA[Genealogy]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Interlibrary Loan (ILL)]]></category>
		<category><![CDATA[Job Performance]]></category>
		<category><![CDATA[Membership]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Readers Advisory]]></category>
		<category><![CDATA[Reference]]></category>
		<category><![CDATA[Reference Works]]></category>
		<category><![CDATA[Small & Medium Libraries]]></category>
		<category><![CDATA[Standards & Guidelines]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[User Services]]></category>
		<category><![CDATA[Virtual Reference]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=290</guid>
		<description><![CDATA[The Reference and User Services Association (RUSA) has released its list of programs scheduled for the 2010 ALA Annual Conference, June 24-29, 2010 in Washington, D.C.
RUSA, the home to general and specialized reference, readers advisory, resource sharing and collection development within ALA, will offer 14 programs on a variety of timely topics in these fields. [...]]]></description>
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		<title>Overcome reference services challenges at Reinvented Reference V</title>
		<link>http://rusa.ala.org/blog/2009/02/12/overcome-reference-services-challenges-at-reinvented-reference-v/</link>
		<comments>http://rusa.ala.org/blog/2009/02/12/overcome-reference-services-challenges-at-reinvented-reference-v/#comments</comments>
		<pubDate>Thu, 12 Feb 2009 22:43:21 +0000</pubDate>
		<dc:creator>Liz, RUSA staff</dc:creator>
				<category><![CDATA[Conference Programs]]></category>
		<category><![CDATA[Job Performance]]></category>
		<category><![CDATA[Large Research Libraries]]></category>
		<category><![CDATA[Membership]]></category>
		<category><![CDATA[Professional Development]]></category>
		<category><![CDATA[Small & Medium Libraries]]></category>
		<category><![CDATA[Standards & Guidelines]]></category>
		<category><![CDATA[Virtual Reference]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=151</guid>
		<description><![CDATA[Come to Chicago this July and can find solutions to your reference technology, staffing, collaboration and assessment challenges in the interactive preconference “Reinvented Reference V.”
Reference librarians and managers of reference services interested in discovering solutions to challenges facing a reference services staff will reap huge rewards from this preconference co-sponsored by the Reference Services Section [...]]]></description>
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		<title>MERS Virtual Reference Virtual Poster Winner: Two Programs, One Service</title>
		<link>http://rusa.ala.org/blog/2008/07/08/mers-virtual-reference-virtual-poster-winner-two-programs-one-service/</link>
		<comments>http://rusa.ala.org/blog/2008/07/08/mers-virtual-reference-virtual-poster-winner-two-programs-one-service/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 20:48:44 +0000</pubDate>
		<dc:creator>Chris Cieslak</dc:creator>
				<category><![CDATA[Virtual Reference]]></category>
		<category><![CDATA[mars]]></category>
		<category><![CDATA[mers]]></category>
		<category><![CDATA[virtual poster]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=59</guid>
		<description><![CDATA[Two Programs, One Service: Recursive Assessment in the Gelman Library System&#8217;s IM Reference Service
Sarah Palacios-Wilhelm &#38; Elizabeth Edwards, George Washington University
PowerPoint format &#124; PDF format
]]></description>
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		<title>MERS Virtual Reference Virtual Poster Winner: MeeboMe: How Good Are We?</title>
		<link>http://rusa.ala.org/blog/2008/07/08/mers-virtual-reference-virtual-poster-winner-meebome-how-good-are-we/</link>
		<comments>http://rusa.ala.org/blog/2008/07/08/mers-virtual-reference-virtual-poster-winner-meebome-how-good-are-we/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 20:43:42 +0000</pubDate>
		<dc:creator>Chris Cieslak</dc:creator>
				<category><![CDATA[Virtual Reference]]></category>
		<category><![CDATA[mars]]></category>
		<category><![CDATA[mers]]></category>
		<category><![CDATA[virtual poster]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=58</guid>
		<description><![CDATA[MeeboMe: How Good Are We?
Elizabeth Brown, Sarah Maximiek, and Erin Rushton, Binghamton University
HTML format
]]></description>
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		<title>MERS Virtual Reference Virtual Poster Winner: Let&#8217;s Chat</title>
		<link>http://rusa.ala.org/blog/2008/07/08/mersletschat/</link>
		<comments>http://rusa.ala.org/blog/2008/07/08/mersletschat/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 20:40:27 +0000</pubDate>
		<dc:creator>Chris Cieslak</dc:creator>
				<category><![CDATA[Virtual Reference]]></category>
		<category><![CDATA[mars]]></category>
		<category><![CDATA[mers]]></category>
		<category><![CDATA[virtual poster]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=57</guid>
		<description><![CDATA[Let&#8217;s Chat: Using Data to Champion Virtual Reference Services
Susan Gardner &#38; Shahla Bahavar, University of Southern California Libraries
PowerPoint format &#124; PDF format
]]></description>
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		<title>RUSA Approves New Definition of Reference</title>
		<link>http://rusa.ala.org/blog/2008/01/31/rusa-approves-new-definition-of-reference/</link>
		<comments>http://rusa.ala.org/blog/2008/01/31/rusa-approves-new-definition-of-reference/#comments</comments>
		<pubDate>Thu, 31 Jan 2008 20:53:20 +0000</pubDate>
		<dc:creator>Chris Cieslak</dc:creator>
				<category><![CDATA[Business Reference]]></category>
		<category><![CDATA[LIS Education]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Public Libraries]]></category>
		<category><![CDATA[Reference Works]]></category>
		<category><![CDATA[Small & Medium Libraries]]></category>
		<category><![CDATA[Special Collections]]></category>
		<category><![CDATA[Standards & Guidelines]]></category>
		<category><![CDATA[User Services]]></category>
		<category><![CDATA[Virtual Reference]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=52</guid>
		<description><![CDATA[At the January 14, 2008, meeting of the RUSA Board, a new definition of reference was approved. It was based on solicited input received on the RUSA Blog as of 12/8/07. Thank you to all those who gave input, as well as all those who worked hard to come up with a definition that could [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Using Evaluation Data to Change &amp; Improve Virtual Reference:  Call for Virtual Poster Session Proposals</title>
		<link>http://rusa.ala.org/blog/2007/12/07/using-evaluation-data-to-change-improve-virtual-reference-call-for-virtual-poster-session-proposals/</link>
		<comments>http://rusa.ala.org/blog/2007/12/07/using-evaluation-data-to-change-improve-virtual-reference-call-for-virtual-poster-session-proposals/#comments</comments>
		<pubDate>Fri, 07 Dec 2007 19:25:07 +0000</pubDate>
		<dc:creator>Chris Cieslak</dc:creator>
				<category><![CDATA[Conference Programs]]></category>
		<category><![CDATA[Evaluation of VR Posters]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[New Products]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[User Services]]></category>
		<category><![CDATA[Virtual Reference]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=51</guid>
		<description><![CDATA[Using Evaluation Data to Change
&#38; Improve Virtual Reference: 
Call for Virtual Poster Session
Proposals
MARS Management of Electronic Resources and Services (MERS) Committee
How does your library (or consortium) use the results of evaluation to
change and improve your Virtual Reference service? Have you used data,
statistics, opinions, or other feedback to persuade administrators, librarians
and staff, or your patron body? [...]]]></description>
		<wfw:commentRss>http://rusa.ala.org/blog/2007/12/07/using-evaluation-data-to-change-improve-virtual-reference-call-for-virtual-poster-session-proposals/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>&quot;Are You A Robot?&quot; And Other Serious Questions, by Sean Eads &amp; Karen T. Pardue of AskColorado</title>
		<link>http://rusa.ala.org/blog/2007/07/05/are-you-a-robot-and-other-serious-questions-by-sean-eads-karen-t-pardue-of-askcolorado/</link>
		<comments>http://rusa.ala.org/blog/2007/07/05/are-you-a-robot-and-other-serious-questions-by-sean-eads-karen-t-pardue-of-askcolorado/#comments</comments>
		<pubDate>Fri, 06 Jul 2007 03:41:23 +0000</pubDate>
		<dc:creator>Chris Cieslak</dc:creator>
				<category><![CDATA[Evaluation of VR Posters]]></category>
		<category><![CDATA[Virtual Reference]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=35</guid>
		<description><![CDATA[&#8220;Are You A Robot?&#8221; And Other Serious Questions, by Sean Eads &#38; Karen T. Pardue of AskColorado.

This presentation will examine how
              AskColorado&#39;s
              Quality Assurance and Evaluation Subcommittee [QA&#38;E] combines
 [...]]]></description>
		<wfw:commentRss>http://rusa.ala.org/blog/2007/07/05/are-you-a-robot-and-other-serious-questions-by-sean-eads-karen-t-pardue-of-askcolorado/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Virtual Poster Session on the Evaluation of Virtual Reference Services</title>
		<link>http://rusa.ala.org/blog/2007/07/05/virtual-poster-session-on-the-evaluation-of-virtual-reference-services/</link>
		<comments>http://rusa.ala.org/blog/2007/07/05/virtual-poster-session-on-the-evaluation-of-virtual-reference-services/#comments</comments>
		<pubDate>Fri, 06 Jul 2007 03:39:43 +0000</pubDate>
		<dc:creator>Chris Cieslak</dc:creator>
				<category><![CDATA[Evaluation of VR Posters]]></category>
		<category><![CDATA[Virtual Reference]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=34</guid>
		<description><![CDATA[How do libraries use
evaluation to improve Virtual Reference service? 
Four winning entries in the MARS Management of Electronic Resources and
Services (MERS) Committee&#39;s first ever Virtual
Poster Session on the Evaluation of Virtual Reference Services share
successes and challenges of the evaluation of Virtual Reference services, and suggest ways that individual libraries can use information gathered to improve [...]]]></description>
		<wfw:commentRss>http://rusa.ala.org/blog/2007/07/05/virtual-poster-session-on-the-evaluation-of-virtual-reference-services/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>&quot;Virtual Reference, Real Evaluation,&quot; by Donna Goda &amp; Corinne Bishop, University of Central Florida Libraries</title>
		<link>http://rusa.ala.org/blog/2007/07/05/virtual-reference-real-evaluation-by-donna-goda-corinne-bishop-university-of-central-florida-libraries/</link>
		<comments>http://rusa.ala.org/blog/2007/07/05/virtual-reference-real-evaluation-by-donna-goda-corinne-bishop-university-of-central-florida-libraries/#comments</comments>
		<pubDate>Fri, 06 Jul 2007 03:25:00 +0000</pubDate>
		<dc:creator>Chris Cieslak</dc:creator>
				<category><![CDATA[Evaluation of VR Posters]]></category>
		<category><![CDATA[Virtual Reference]]></category>

		<guid isPermaLink="false">http://rusa.ala.org/blog/?p=33</guid>
		<description><![CDATA[Virtual
Reference, Real Evaluation, by Donna Goda &#38; Corinne Bishop, University of Central Florida Libraries.
This poster describes evaluation of chat in a shared VR service
in which reference assistance is provided by four types of staff with markedly
varying backgrounds:


•&#160; Local librarians
•&#160; Local paraprofessionals
•&#160; Consortial librarians 
•&#160; Consortial MLIS students
The authors explain how they compile
and evaluate usage statistics, [...]]]></description>
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		<slash:comments>0</slash:comments>
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