"Virtual Reference, Real Evaluation," by Donna Goda & Corinne Bishop, University of Central Florida Libraries

Virtual
Reference, Real Evaluation
, by Donna Goda & Corinne Bishop, University of Central Florida Libraries.

This poster describes evaluation of chat in a shared VR service
in which reference assistance is provided by four types of staff with markedly
varying backgrounds:



•  Local librarians

•  Local paraprofessionals

•  Consortial librarians

•  Consortial MLIS students

The authors explain how they compile
and evaluate usage statistics, patron information, question content, and service
quality; and how that data gathered is used in planning hours, staffing,
training, and other aspects of managing a VR service.

 

This is one of four winning posters in the 2007 MARS
Management of Electronic Resources and Services (MERS) Committee virtual poster
session on the evaluation of virtual reference services
.

"Truing the Wheel: Designing a refined taxonomy for virtual reference services in academic libraries," by John Dorr & Jannelle Ruswick of the Illinois Institute of Technology

Truing
the Wheel: Designing a refined taxonomy for virtual reference services in
academic libraries
, by John Dorr & Jannelle Ruswick of the Illinois
Institute of Technology. 

This poster looks at how traditional taxonomies and
classification schemes of reference questions (don’t) work with the kinds of
questions most often asked via Virtual Reference services.

The authors propose
changes to the Katz and Sears taxonomies to better reflect information needs
met via email and IM services.

The taxonomy reflects kinds of service(s)
provided. Each reference transaction can contain many different question
classifications, instead of defining the transaction by one overarching theme.
 

This is one of four winning posters in the 2007 MARS
Management of Electronic Resources and Services (MERS) Committee virtual poster
session on the evaluation of virtual reference services
.

"Measuring Instruction at the Virtual Reference Desk," by Stephanie J. Graves & Christina M. Desai of Southern Illinois University Carbondale

Measuring Instruction at the Virtual Reference Desk,” by
Stephanie J. Graves & Christina M. Desai of Southern Illinois University Carbondale.

 This poster discusses instruction as a goal for good
reference practice in Virtual Reference (VR). 
Assessment is crucial to maintaining consistency of service. Librarians
need to adapt assessment strategies when changing or adding new programs.

 The authors outline and compare the methodologies used to
evaluate three types of VR products:

•  a home-grown software
•  a commercial chat service with co-browse capability
•  a free web-based instant messaging tool.

Consistency of service can be hard to measure since these
mediums differ in how and how much statistical and evaluative information can
be collected.

This is one of four winning posters in the 2007 MARS
Management of Electronic Resources and Services (MERS) Committee virtual poster
session on the evaluation of virtual reference services
.

A Grand Opening in Second Life

I took the opportunity to attend a lecture and the ribbon-cutting ceremony for the opening of the virtual campus of the San Jose State Unviersity's School of Library and Information Science in Second Life yesterday. The campus is very large and impressive (I'm building an album of screenshots here). The commitment by the university to using Second Life to extend their educational program and reach is also quite impressive. The lecture involved a live demonstration of their own virtual environment learning system called SLoodle, which connects Second Life (SL) with Moodle. Because I've been testing out Moodle as a possible alternative to the courseware management system we're using for our RUSA Professional Development Online course, I was very curious about SLoodle.

All avatars present at the lecture were invited to click on a tape recorder on stage and agree (opt in) to being recorded sloodlechatx350.jpgon a transcript generated in SLoodle's chat room. (Good thing I'd already registered!) See the image to the right, it shows Second Life in the background window, with SLoodle open to the chat transcript, with particpant icons to the far right. By typing into chat boxes in either window, the text was shared, meaning that someone could particpate whether they were in Second Life or not, or whether they had “opened” SLoodle. Having used WebCT's chat rooms for the past two years, I could see right away what a wonderful advantage this would be for handling discussions. In the Reference Interview and Readers' Advisory courses, we pair off particpants to roleplay interviews between librarian and information seeker. SLoodle would add another dimension to such activities. (It's also a shortcoming of SL that transcripts aren't automatically generated.)

When I asked about security issues, which have been raised by people I know and trust, I was told that Moodle is being used by a wide range of universities with very few issues. I'll be taking a course from the University of Illinois starting next week that uses SL and Moodle, so I'll ask about their experience with security as well as see from the student perspective how this blending of technologies works.