Two Programs, One Service: Recursive Assessment in the Gelman Library System’s IM Reference Service
Sarah Palacios-Wilhelm & Elizabeth Edwards, George Washington University
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MERS Virtual Reference Virtual Poster Winner: MeeboMe: How Good Are We?
MeeboMe: How Good Are We?
Elizabeth Brown, Sarah Maximiek, and Erin Rushton, Binghamton University
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MERS Virtual Reference Virtual Poster Winner: Let’s Chat
Let’s Chat: Using Data to Champion Virtual Reference Services
Susan Gardner & Shahla Bahavar, University of Southern California Libraries
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