Reference Interview is a comprehensive course focusing on the methods of evaluating reference service, behavioral aspects of reference service, and the different types of questions that can be used to help patrons identify what they need. You will learn why people do not ask for what they really want, and explore the psychological barriers to asking for help. You will also discover how to work with your users so that they are willing to come back again with future questions. This preconference covers techniques for in-person, telephone, and chat/IM reference services, and will be valuable for staff at any level of experience.
Reference Interview is tailored for support staff, library technicians, newly hired reference librarians and those librarians who want to brush up on their interview skills.
Friday, June 27, 9:00 AM – 4:00 PM
Speakers: Dave Tyckoson, Associate Dean at California State University, Fresno
Nicolette Sosulski, Business Librarian, Portage District Library